Legal & Policies
Our policies are written to be clear and human. If you have questions, email us — we respond personally.
On This Page
Terms & Conditions
Last updated: June 22, 2026 · Effective immediately
1. About These Terms
These Terms and Conditions govern your use of the PT Lombok Nature Culture website and services. By submitting a booking inquiry or making a payment, you agree to these terms in full. PT Lombok Nature Culture is a registered travel operator in West Nusa Tenggara, Indonesia.
2. Booking Process
All bookings begin with an inquiry. We do not accept direct payments without a confirmed proposal. Once you accept a proposal:
- A deposit of 30% of the total journey value is required to confirm your booking
- The balance of 70% is due no later than 30 days before departure
- Your booking is only confirmed upon receipt of your deposit payment
- A written confirmation and deposit invoice will be sent within 24 hours of payment
3. Pricing & Currency
All prices are quoted in Indonesian Rupiah (IDR) unless otherwise stated. Prices are per person based on minimum 2 guests unless marked otherwise. Hotel accommodation is priced and booked separately. Prices are subject to change until a proposal is formally accepted and deposit paid.
4. Travel Insurance
Travel insurance is mandatory for all mountain trekking experiences, including Mount Rinjani. We require proof of coverage including emergency evacuation. For all other experiences, we strongly recommend comprehensive travel insurance.
5. Health & Fitness
Guests must disclose any medical conditions, physical limitations, or dietary requirements at the time of booking. Mount Rinjani requires a good level of physical fitness. PT Lombok Nature Culture reserves the right to modify or cancel a trek itinerary if a guide determines a guest is not fit to continue safely.
6. Force Majeure
PT Lombok Nature Culture shall not be liable for failure to perform due to events beyond our control including natural disasters, volcanic eruptions, government travel restrictions, pandemics, or civil unrest. In such cases, we will offer rescheduling or a full credit.
7. Governing Law
These terms are governed by the laws of the Republic of Indonesia. Disputes shall be resolved in the courts of West Nusa Tenggara province. Our maximum liability is limited to the total amount paid for the relevant booking.
Privacy Policy
Last updated: June 22, 2026
1. What We Collect
- Personal identification: full name, nationality, passport number (for trekking permits)
- Contact information: email address, phone/WhatsApp number, country of residence
- Travel information: dates, group size, preferences, special requirements
- Payment records (we do not store card details — processed by third-party providers)
2. How We Use Your Data
- Prepare and deliver your personalised journey proposal
- Coordinate logistics (accommodation, guides, permits, transfers)
- Comply with Indonesian government requirements for national park entry
- Send booking confirmations, invoices, and journey documents
3. We Do Not Sell Your Data
We do not sell, rent, or share your personal information with third parties for marketing purposes — ever. Your data is shared only with suppliers required for your journey.
4. Your Rights
- Access: Request a copy of all data we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing at any time
5. Contact
Privacy enquiries: privacy@lnc-travel.com
Cancellation Policy
Last updated: June 22, 2026
We designed our cancellation policy to be fair to both guests and our local team of guides and partners who depend on confirmed bookings.
Guest-Initiated Cancellations
90+ days before departure
Full deposit refunded (minus 5% processing fee)
60–89 days before departure
50% of deposit refunded
30–59 days before departure
No deposit refund; balance waived
Under 30 days before departure
No refund — 100% of total cost charged
LNC-Initiated Cancellations
- Rescheduling offered first — alternative dates at no additional cost
- Full credit issued — valid 24 months if you cannot reschedule
- Full refund — processed within 14 business days if neither option works
Rescheduling
One free reschedule is permitted up to 60 days before departure, subject to availability. A second reschedule incurs a Rp 1.500.000 administration fee. Rescheduling within 30 days is treated as cancellation.
How to Cancel
Email bookings@lnc-travel.com with your booking reference. Cancellation is effective from the date of written request. Verbal cancellations are not accepted.